Self-exclusion: taking a break from gambling
Self-exclusion is the strongest tool an online casino account offers. It closes access for a chosen period, during which you cannot log in to play, deposit or receive promotions. It is meant for people who want a firm barrier rather than a reminder. This guide explains how self-exclusion usually works in an account, what happens to money and bonuses, and what else helps alongside it.
How to self-exclude
- Log in and open the account settings.
- Find the responsible gaming or safer play section.
- Choose self-exclusion and select the period offered.
- Confirm. Some operators ask for a reason or a final confirmation by email.
If you cannot find the option, contact the operator's support and ask for self-exclusion in writing. Support should act on the request without trying to talk you out of it.
Periods and reversal
Operators usually offer several periods, from some months to permanent closure. During the period, the exclusion normally cannot be lifted at your request. After a fixed period ends, some operators reopen the account automatically, while others require a request and a waiting time. Permanent exclusions are usually final. The operator's responsible gaming terms describe the rules.
Shorter alternatives
If a long exclusion feels too much, a time-out blocks access for a short period, and deposit limits reduce the amount at risk. These are described on the responsible gambling page. There is no wrong choice; what matters is choosing a tool that matches the need.
What happens to balances and bonuses
When an account is self-excluded, a remaining cash balance is usually returned to you after the normal checks, according to the operator's terms. Active bonuses and the winnings linked to them are generally removed, because a bonus cannot be wagered while the account is closed. Pending offers, free spins and loyalty points usually lapse. If you had a bonus with 800 units of wagering left, it will not wait for you to return (illustrative example, not a Savaspin condition). Promotional messages should stop; if they do not, tell support.
Other accounts and other sites
Self-exclusion at one operator does not automatically apply to others. If you have accounts elsewhere, close or exclude them too. Blocking software can be installed on phones and computers to make gambling sites harder to reach. Telling your bank about the situation may also help; many banks let customers block gambling transactions on their cards.
Support while excluded
A break from gambling is easier with support. Gambling Therapy provides free online help, including chat and forums. Gamblers Anonymous offers group meetings, online and in person. Both are independent of any casino.
After the period ends
If the account reopens, consider starting with strict deposit limits and without bonuses. Wagering targets and daily offers are exactly the kind of incentives that can pull play back up. The bonus guide explains how to play with a cash balance only.